Auto-renewal of data can be a convenient way to easily renew your subscription without any interruption when your data expires, but it can also be a hassle, especially when you forget to opt out of it. In this guide, we will show you how to stop MTN auto renewal to avoid unnecessary data subscription fees.
Are you tired of MTN deducting money from your account for auto-renewing your data subscription without your consent? If you are, then this article is for you.
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How to stop Auto Renewal On MTN
In this post, there are four methods you can use to cancel auto renewal on MTN, and they are:
- USSD code
- Calling Customer Care Centre Number (300)
- Sending SMS to 131 and lastly
- Using myMTN app
Code to cancel Auto-Renewal on MTN
- Dial the mtn code *312# into your phone.
- Select 1 for Data Plans
- Choose Next
- Choose Manage Data
- Select the Stop Auto-Renewal option.
- You have now successfully canceled mtn auto-renewal plan.
Related: How to Unshare Data on MTN Nigeria
Call 300 (Customer Care Centre)
The next method to stop MTN auto renewal is by calling the MTN customer service center via the 300 number. To cancel your subscription, follow the steps below:
- Dial 300 on your phone
- Press 1 for English (or select other numbers for your preferred language)
- Listen to the voice prompt, and you can cancel auto renewal on your MTN line.
You can cancel the auto renewal function on your MTN line by following these simple steps. After you cancel auto renewal, you will receive an email confirming that your request was received.
Use myMTN app
Another way to stop auto renewal on your MTN line is to use the myMTN app. Here’s how:
- Go to the myMTN App.
- Tap the ‘Phone number’ icon
- Tap the ‘OTP‘ icon
- Tap the ‘My Subscription‘ icon.
- Tap the ‘Data Bundle‘ icon.
- Tap the toggle icon for ‘Auto Renewal‘ to opt out.
Using the myMTN app, you can easily opt out of the auto renewal feature on your MTN line. This method is particularly useful to avoid spending time on the phone with customer service.
Send an SMS to 300
If you subscribed to an MTN social plan and want to stop auto renewal, you can send an SMS to 300. Here’s how:
- Open your messaging app
- Create a new message
- Type ‘STOP‘ in the message body
- Send the message to 300
Once you have sent the message, you will receive a message confirming that your request has been received. This method is particularly useful if you want to avoid spending time on the phone with customer service or if you do not have access to the MTN Smart Web.
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Tips to Stop MTN Auto Renewal Successfully
While the methods above are quite easy to follow, you may still encounter issues when canceling auto-renewal on your MTN line. The following advice will help you successfully stop auto-renewal:
Be patient when calling the MTN customer service center
Calling the MTN customer service center can be frustrating as you may have to wait for some time before answering your call. Be patient and follow the instructions to speak with a customer care representative.
Ensure you have enough airtime or data to complete the process.
You may be placed on hold for a few minutes when you call the MTN customer service center. Therefore, ensure you have enough airtime or data to stay connected until your call is answered.
Make sure you provide the correct information.
When you call the MTN customer service center, provide the correct information to avoid delays in canceling your auto-renewal feature. Be ready to provide your phone number, name, and other details that may be required.
Follow the prompts when using the myMTN app
When using the myMTN app, follow the prompts carefully to avoid making mistakes that may prevent you from successfully canceling your auto-renewal feature.
Double-check before sending an SMS.
Before you send an SMS to 300 to cancel auto-renewal, double-check that you have typed in the correct code. Sending the wrong code may result in your auto-renewal feature not being canceled.
In conclusion, stopping MTN auto-renewal is quite straightforward. Call the MTN customer support center, use the myMTN app, or send an SMS to cancel your membership.
Follow the steps carefully, be patient, and provide the correct information to stop MTN from deducting money from your account for auto-renewing your data subscription without your consent.